Warranty & Guarantee CD & DVD Media

Our Warranty & Guarantee is intended to be absolutely fair and protect you and your purchase. It's provided in addition to your statutory rights.

1/ Prior to the factory/security seal being broken the product may be returned for a full refund within 28 days of receipt.   This means that in cases where you ordered by mistake, ordered for a gift that is unwanted, or just plain changed your mind, you are covered by our full money back guarantee.

2/ After the seal is broken the product is guaranteed to work perfectly and to be exactly as described in the product description.  In the event that any issue arises within 12 months of purchase we will either replace the product with a fully working replacement or refund your purchase if we are unable to provide you with a perfect working replacement within 14 days of receiving the faulty product.   The only exception to this is in the case of physical damage to the CD/DVD.

Technically and for obvious reasons the full money back guarantee ceases and is replaced by the comprehensive 12 month warranty the moment the factory/security seal is broken.   However, in genuine cases, if a product fails to meet your expectations for any reason whatsoever we would always endeavour to offer at the very least an exchange or shop credit.